According to DriveSavers data recovery service, 43% of companies that lose data in a disaster never reopen, and 90% are out of business within two years. We talked with John Christopher, Senior Data Recovery Engineer at DriveSavers about why your current data backup system might not be enough, and what to do (hint: panicking is not on the list) if disaster does strike and you're facing a hard disk or backup device failure.

With more and more businesses backing up their data, is there a decreasing need for recovering data directly from a failed or damaged hard drive?
Surprisingly, no. Most of our customers do backup their data. Many times a data loss occurs because of some random event: a laptop computer that is out in the field, a user on the network isn't configured properly for backup, backups don't happen often enough, or a backup device (RAID, NAS or tape system) fails to work.