Apple has seen the future, and it is about customer service. On Thursday, Apple opened its largest U.S. store, a building in Boston with a glass and steel facade that a senior company executive said reflected Apple's plan to expand its retail ventures at home and abroad. Sandwiched between aging brick buildings on Boylston Street, the store features a ground floor with more than 100 Mac computers, a second level for iPod music players and iPhones and a third entirely for service. The store is Apple's second-largest, after the one on Regent Street in London.
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Orange, a subsidiary of France Telecom, has signed a new deal with Apple to offer the iPhone to its customers in several parts of Europe, the Middle East, Africa and the Caribbean. The company already has an exclusive deal with Apple to sell the phone in France. The Orange deal follows a series of hookups with several other carriers around the world who signed contracts to sell the iPhone. "Apple wants to dominate the world with the iPhone, and I think they're going to have a varying degree of success, depending upon the country," said wireless analyst Jeff Kagan.
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If you're tired of picking on Comcast for the way it throttles back peer-to-peer traffic, you can now direct your angry gaze to Cox Communications. Cox does the same thing, according to researchers at the Max Planck institute. In fact, it's one of three ISPs they caught engaging in P2P management. The second is Comcast and the third is StarHub in Singapore. At least Cox is somewhat transparent about it -- its user policies do say that it will manage network traffic for the good of the whole.
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In last year's June/July issue, I wrote an article in which I contemplated switching to a Mac given my general unease with Vista, the latest version of Windows. It didn't take me long to go for it: I bought a MacBook Pro laptop the month after and haven't looked back. And I'm about to order a high-end Mac Pro to replace my main desktop machine, which runs Windows XP. Actually, I abandoned XP last December -- I've been using the laptop as my main office machine with the help of a Mac keyboard and mouse plugged into the main desktop display.
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As is almost always the case, the Apple-focused blog world is humming with activity. This week, some of the most interesting topics include the revelation that HBO has somehow managed to break Apple's longstanding $1.99 price lock on TV shows sold via iTunes. Also making waves are the sales figures for Microsoft Office 2008 for Mac -- it's selling three times faster than any previous version -- AT&T's plans to deliver 20 Mbps 3G wireless speeds, and the possibility that Apple may be building a miniature tablet multitouch device.
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