Brent writes in Inc Technology how Google is a pretty neat tool for Social CRM...

Over the past 12-18 months, major customer relationship management (CRM) players like Salesforce.com, Sage, SAP and others have been adding "social" abilities to traditional CRM applications -- like viewing social profile information from Twitter and Facebook. Additionally, newer services such as BatchBook, BantamLive, and others are creating CRM applications on a social foundation aimed at the small and...

The iPhone is hugely popular, we all know that. We also know that there are hundreds of thousands of applications for this popular platform. But here's the real question, should you build an application for the iPhone?

Marketing Sherpa offers some guidance:

In March 2010, the law firm Morrison & Foerster LLP became one of the first professional services firms to create a branded iPhone App when it launched "MoFo2Go." The application put news, attorney bios, a GPS-based location finder and...

Many of you use, or at least have heard of location based services like Foursquare, which help you let your friends know where you are and engage in local businesses that you frequent.

Of course 8Coupons, Yelp, Google Local and similar local, location based services are ideal for finding local businesses to frequent.

Let's not forget that for LOCAL BUSINESSES you can use these services to market your businesses to local customers right at the time they're interested in your service.

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New Campaigner Features Simplify Adding Images, Contact Information and Reporting...